COURSE DESCRIPTION

Discover 33 Sure-Fire Customer Service Secrets to Keep Them Coming Back for More!

Are you effective at keeping customer turnover low? Are the business losses you suffer only of the "natural and unavoidable" variety--or do you routinely deal with other preventable losses, like those resulting from poor customer service? What is the last thing you want to hear from your customers when business is slow and sales are decreasing? How about, “I purchased your product in March, and since then, I've been having problems - mainly with your service!" Ouch!

Customers are the lifeblood of all retail and service firms. Established customers, even the small ones, are your best accounts because they're easier to sell, cheaper to maintain and require fewer "special deals" to keep them coming back. Do you get the message across to all your customers that they're important to you? Do you go out of your way to keep patrons committed to your business? The good news is, customers who have problems and complain are actually GIVING you a chance to keep their patronage. The bad news is, an unhappy customer won't keep quiet!

Luckily, in all but the rarest of circumstances, the ability to keep customers happy (and avoid painful, preventable losses) is, COMPLETELY UNDER YOUR CONTROL. Really!

Want to learn more? “Knock the Socks of Your Customers!" is a course designed to help you:

• Identify the 6 “Lyin’ Tamer™ Customer Service” techniques that will keep your customers coming back (and spending and spending...);
• Complete a company customer relations self-evaluation and develop an incentive-based plan of action to immediately enhance your customer service (then watch those sales soar!);
• Create simple strategies to convince your patrons that you appreciate them and have their best interests at heart;
• Develop a new policy to never to take a customer for granted and motivate your employees to take action!
• Incorporate our “Lyin’ Tamer™ Recommendations” for managing complaints. The result? Better sales, better quality products, and improved personnel performance.
• Compile complaint data on our easy-to-use spreadsheet and determine how consumers interpret your advertising, how products and services meet (or do not meet) consumer expectations, and how consumer information can be improved to prevent unnecessary costs;
• Communicate clearly with your personnel, both verbally and in writing, about your policies and procedures for speedy and fair complaint resolution (i.e. refunds, exchanges, and repairs). This will save customers the frustration of repeatedly filing the same complaint or having to turn to outside agencies for assistance.
• Motivate your sales team through contests, bonuses and other incentives for effectively handling complaints;
• Win over difficult customers (and gain patrons for life!) by sending the right message through body language and voice control;
• ...and much more!