COURSE DESCRIPTION

Did you know:

• Nearly 50% of malpractice trials were against surgeons in 75 of the largest counties in the US in 2001 (Bureau of Justice Statistics);
• Nearly 33% of malpractice trials were against non-surgeons in 75 of the largest counties in the US in 2001 (Bureau of Justice Statistics);
• Plaintiffs won 27% of medical malpractice cases in 75 of the largest counties in the US in 2001 (Bureau of Justice Statistics).

What does it mean if your patient’s eyebrows are raised and straightened; or her jaw drops and lips are stretched back; or his nose wrinkles with a slight lip raise? All are indicators of how a patient is really feeling. In turn, learning how to recognize and interpret such facial signals is the medical industry's best protection in the avoidance of potential lawsuits.

According to “When Good Doctors Get Sued,” an estimated 25% of practicing physicians are sued annually. Avoid becoming one of them by attending this cutting-edge course, targeted specifically to surgeons, doctors, and nurses. Acclaimed body language expert, Janine Driver, will equip you with the knowledge to immediately establish rapport with your patients and learn to read their hidden emotions. The benefit: proof of due diligence in the role of caregiver.

Ultimately, being able to identify someone’s basic emotions will help you determine how he/ she is feeling, and your acknowledgment of that can make all the difference in the world! The bottom-line is that your patients may rationalize their decision to sue based on neglect, but they make the decision to sue based on how they feel about you. Therefore, you must consistently convey that you understand their emotional needs as well as their medical ones. At the end of the day, facts won't convince patients to give you the benefit of the doubt...but emotion will!

During this training session, participants will:

• Identify the universal facial distinctions of the 7 basic emotions, as scientifically proven by world-renowned psychologist, Dr.Paul Ekman, and communicate effectively with people in a variety of situations;
• Become skilled at recognizing the subtle traces of emotions (Ekman refers to these as “micro-expressions”) and quickly determine which feelings motivate your patients’ decision to sue or not sue;
• Discover 3 follow-up statements to acknowledge when something is 'not sitting right' with your patient, and eliminate potential lawsuit problems before they take root;
• Recognize gestures for which the meaning is very specific (Ekman refers to these as “emblems”), and discover exactly what your patient is experiencing;
• Receive comprehensive, hands-on, results-based training that will help you send the message, “I am the medical professional that you can trust!"

Contact Janine to learn more about how this training can benefit you or your medical team.